Delivery & Returns

DELIVERY AND RETURNS

Delivery

1.1 The Products are delivered in mainland France, Corsica, Monaco and in the French overseas departments and territories (DROM-COM). Delivery to other countries may be arranged subject to TIMEWAY’s prior express written agreement.

1.2 The delivery times indicated at the time of ordering are provided for information purposes only. Delays may occur due to external circumstances (carrier, logistical conditions, exceptional events). Such delays shall under no circumstances give rise to any compensation. In the event of a delay known by TIMEWAY, an information email will be sent to the Customer to provide a new estimated delivery date.

1.3 The transfer of risk occurs upon handover of the Products to the carrier at TIMEWAY’s warehouses. The Products travel at the Customer’s risk, including when delivery has been arranged by TIMEWAY. It is the Customer’s responsibility to make any necessary reservations with the carrier in the event of damage, loss or apparent non-conformity of the parcel.

Return of Products – Right of Withdrawal – Conditions – Credit Notes and Refunds

2.1 In accordance with French law, the Customer (or, where applicable, the consumer when the order is placed on the clyda.com website for non-professional purposes) has a period of thirty (30) days from receipt of the Products to exercise their right of withdrawal and return any Product, without having to give any reason for their decision.

2.2 As from receipt of the parcel, the Customer has thirty (30) days to return the Products. The Products must be returned in their original condition, unworn, unwashed, undamaged, not customised, and accompanied by their tag and original packaging. Any return that is non-compliant or unsuitable for resale (damaged, used, soiled or incomplete Product) will not be accepted and may be sent back to the Customer.

2.3 Returns may be made via the online returns portal accessible from the clyda.com website. Practical details (access to the portal, creation of the return, choice of solution) are provided on the website and/or in the order confirmation email.

2.4 The Customer may request, subject to acceptance of the return:
(i) A refund: in this case, return shipping costs are borne by the Customer. The refunded amount corresponds to the price of the returned Products, excluding the initial delivery costs, unless otherwise required by mandatory provisions.
(ii) A credit note valid only on the clyda.com website: in this case, a prepaid return label may be provided to the Customer. The credit note is valid for a period of one (1) year from its date of issue and may only be used on the clyda.com website. After this period, the credit note will be definitively expired and may not give rise to any refund or any other compensation.

2.5 The Customer has thirty (30) days from receipt of the Products to exercise their right of withdrawal and return the Products in accordance with the conditions set out in this article. After this period, no return based on withdrawal will be accepted, unless otherwise required by mandatory provisions or with the express agreement of TIMEWAY.

2.6 From the receipt of the return parcel in TIMEWAY’s warehouses, the return is processed and checked within a period of three (3) to seven (7) business days. The check concerns in particular the condition of the Products, their compliance with the return conditions and the presence of the original elements (tags, packaging).

2.7 Once the return has been received and validated by TIMEWAY, the refund is made within five (5) to ten (10) business days via the original means of payment used when placing the order, unless this is technically impossible for reasons beyond TIMEWAY’s control. In the event that a refund cannot be made via the original means of payment, TIMEWAY may propose an alternative solution, subject to the Customer’s agreement.

2.8 No refund, exchange or credit note can be issued if the return conditions set out in this article are not met, and in particular in the event of a Product that is used, worn, washed, damaged, soiled, incomplete or lacking its original packaging and/or tags. In such cases, the Product may be sent back to the Customer, and reshipping costs may be charged.

2.9 The provisions of this article apply without prejudice to the statutory guarantees of conformity and hidden defects, which may be invoked under the conditions provided for by the applicable legislation. For any question relating to returns, the right of withdrawal or refund procedures, the Customer may contact support at support@clyda.com or by phone at +33 (0)1 48 13 95 88, or by post at the following address: TIMEWAY France SAS, 78 rue Championnet, 75018 Paris, France.