Terms and Conditions
TIMEWAY GENERAL TERMS AND CONDITIONS OF SALE
These terms and conditions were updated on December 16, 2025.
These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") apply to any purchase of products offered by TIMEWAY France SAS (hereinafter "TIMEWAY"), a simplified joint-stock company with a capital of 125,000 euros, registered with the Paris Trade and Companies Register under number 419 395 595, and whose registered office is located at 78, rue Championnet, 75018 Paris, by any means defined in Article 2 below.
The customer is a consumer : a natural person acting for purposes outside their trade, business, craft, or profession (hereinafter the "Customer"). Customers are reminded that the provisions of the Commercial Code do not apply to consumers making a purchase for non-professional purposes.
Any order placed by the Customer with TIMEWAY implies full and unreserved acceptance of these Terms and Conditions. Therefore, the Customer declares having read and accepted these Terms and Conditions.
These Terms and Conditions supersede any other document.
The applicable terms and conditions are those in effect at the time the order is accepted. The date the terms and conditions are updated is the effective date.
1. Products
TIMEWAY offers the Customer the opportunity to purchase jewelry and watches available in their portfolio on the day of the order (hereinafter the "Products").
2. Orders
2.1 Orders are placed via the TIMEWAY website.
2.2 The formation of the sales contract is subject to the validation of the Customer's order by TIMEWAY, materialized by the order confirmation.
2.3 TIMEWAY reserves the right to make acceptance of an order conditional upon payment of all or part of the amount prior to delivery of the Products.
2.4 No changes to the order can be taken into consideration after its acceptance, except with the written agreement of TIMEWAY.
2.5 TIMEWAY reserves the right to modify the contents of the order placed by the Customer if the ordered Products are no longer available. In this case, TIMEWAY will inform the Customer and offer, as appropriate, an equivalent Product or a refund for the unavailable Product.
2.6 TIMEWAY reserves the right to cancel or refuse, without liability and without compensation, penalty or reimbursement, all or part of an order in the event of (i) abnormal order volume, (ii) shortage of Products, (iii) failure of the Customer to fulfill its obligations or (iv) dispute over a previous order.
3. Price
3.1 Product prices are inclusive of all taxes (TTC) for all deliveries in metropolitan France.
For any order of an amount greater than or equal to ninety-nine euros (€99) including VAT , delivery is free of charge .
For any order less than ninety-nine euros (€99) including VAT , a contribution to shipping costs of five euros ninety (€5.90) including VAT will be charged to the Customer.
For all shipments of our Products to overseas departments and territories (DROM-COM) and/or outside of France, the transport costs are, in all cases, the responsibility of the Customer and are indicated before the validation of the order.
3.2 Prices are established based on our manufacturing costs, our suppliers' rates, the exchange rate of the country of origin's currency, transport and insurance rates, and customs duties and fees. They are subject to revision in the event of a change in any of these factors.
3.3 Any price revisions for the Products will be communicated to the Customer as soon as possible. The applicable price will be the one in effect at the time the order is accepted.
3.4 Prices are inclusive of VAT ; the applicable taxes are those in force on the date of the order.
4. Delivery
4.1 TIMEWAY delivers in metropolitan France, in the DROM-COM, in Corsica, in Monaco and in any other country subject to the express, written and prior agreement of TIMEWAY.
4.2 The delivery times indicated at the time of ordering are given for informational purposes only. In accordance with the provisions of the Consumer Code, in the event of a delivery delay, the Customer has the rights provided for in particular in Articles L.216-1 et seq. of the Consumer Code.
4.3 In the event of a known delay in shipment or delivery by TIMEWAY, an information email will be sent to the Customer as soon as possible and a new shipment or delivery date will be proposed.
4.4 TIMEWAY's obligations are automatically suspended without further formality in the event of force majeure or unforeseen circumstances. In such circumstances, pending orders may be suspended or cancelled in accordance with applicable legal provisions. TIMEWAY undertakes to notify the Customer of the occurrence of any such event as soon as possible.
4.5 In the event of a delay exceeding thirty (30) days beyond the delivery date indicated when ordering, the Customer may, under the conditions provided for by the Consumer Code, cancel the order and obtain a refund of the sums paid.
5. Transportation.
5.1 Delivery is considered complete upon handover of the Products to the Customer (or any person designated by them). The transfer of risk occurs when the Customer takes physical possession of the Products , in accordance with Article L.216-4 of the French Consumer Code. TIMEWAY shall not be liable for any loss, damage, or theft during transport if the Customer (or the person designated by them) has taken possession of the Products, without prejudice to the Customer's legal rights against the carrier and TIMEWAY.
6. Product Receipt
6.1 The Customer must check the visual appearance of the packages upon receipt. If the delivery is incomplete, non-compliant or a Product is damaged, the Customer is asked to notify TIMEWAY as soon as possible and to keep all relevant information (photos, packaging, labels).
6.2 Without prejudice to the Customer's rights under statutory warranties, claims concerning the nature, quality, or non-conformity of the Products received by the Customer in relation to the order or delivery note must be made to TIMEWAY as soon as possible after receipt of the Products. All claims must be substantiated, and the Customer must provide all necessary evidence to substantiate the non-conformities, shortages, or damage observed.
6.3 Regarding non-conformities that are not visible at the time of visual inspection of packages and hidden defects affecting the Products, the Customer must inform TIMEWAY in writing as soon as possible after the discovery of the defect.
6.4 The Client shall allow TIMEWAY every facility to proceed with the verification of these non-conformities, missing items or damages.
6.5 The discovery of an anomaly after receipt does not deprive the Client of his rights under legal guarantees, provided that he can justify the defects found.
7. Return of Non-Conforming Products / Returns / Cancellation
7.1 Right of withdrawal: In accordance with the Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Products to exercise their right of withdrawal, without having to justify their decision. The return and refund procedures are detailed on the website.
7.2 Non-conforming / defective products: TIMEWAY's warranty is limited, in accordance with applicable legal provisions, to the repair, replacement or refund (total or partial) of Products recognized as defective or non-conforming.
7.3 In the event of an abusive return, or if the returned Products do not correspond to those advertised or if a fraudulent intention is found, TIMEWAY will not make any replacement or refund and will make the Products available to the Customer again.
7.4 The costs and risks of return are borne by the Customer, except in the event of proven non-conformity of the Products delivered with the order or of an error attributable to TIMEWAY.
8. Price – Payment Terms
8.1 Product prices are indicated in euros (€), inclusive of all taxes (VAT). Any delivery charges are specified before final order confirmation.
8.2 Payment is due immediately upon order confirmation. No order will be shipped without full payment.
8.3 The Customer can pay for their order using the payment methods offered on the Site at the time of ordering (bank card, bank transfer or any other indicated method).
8.4 Payments made on the Site are secure. The Customer's bank details are neither stored nor accessible by the Seller.
8.5 In the event of refusal of payment by the banking institution or non-payment, the order will be automatically cancelled.
9. Retention of Title
9.1 TIMEWAY expressly retains ownership of the Products delivered until full payment of their price including principal and accessories.
9.2 Notwithstanding the retention of title clause stipulated above, the transfer of risks to the Customer takes place at the time of delivery of the Products, as defined in Article 5.1 above.
9.3 In the event of a claim, the Products still in the Customer's possession shall be presumed to be those still unpaid and shall be taken back up to the amount of the unpaid invoices.
9.4 The Customer cannot refuse, under penalty of damages, to return the Products claimed.
10. Contractual Guarantee
10.1 Our guarantee applies to jewelry and products with an internal mechanism such as watches and automata (bracelets, glasses and winders are excluded from the guarantee).
10.2 The mechanisms are guaranteed for two (2) years from the date of delivery, against any manufacturing defect or material defect, with the exception of batteries and electric accumulators, for which the duration of the guarantee is reduced to one year.
10.3 The warranty covers only the replacement or repair in our workshops of parts recognized as defective. Any other order for supplies or spare parts will be invoiced.
10.4 The warranty does not cover damage caused by water, external impacts, chemical agents, intentional acts, malicious intent, or negligence. Our warranty is immediately and completely void if the mechanism has been opened outside of our workshops. Furthermore, any repair sent without our warranty certificate and/or without a request for a quote will automatically be invoiced or returned as is.
10.5 Repair, modification or replacement of parts during the warranty period cannot have the effect of extending the warranty period of the equipment; parts replaced free of charge become our property again.
10.6 Our contractual guarantee does not replace the legal guarantee of conformity and the guarantee against hidden defects. However, it excludes any claim for damages within the limits provided by law.
10.7 The temporary immobilization of Products covered by the warranty shall in no case give rise to the payment of any compensation whatsoever to the Client.
10.8 Only the warranties provided with our Products will be accepted for any warranty repairs.
11. Spare parts
11.1 TIMEWAY undertakes to keep available the spare parts essential to the use of a Product for a period of (2) years from the sale of said Product.
12. Alert – Withdrawal or Recall Procedure
12.1 If the Customer believes that the delivered Products may cause harm to Consumers, or if they have been warned by any person or authority of the existence of such a risk, they are required to immediately notify TIMEWAY in accordance with the following procedures:
12.2 By telephone during business hours: 9am-12:30pm - 1:30pm-6pm
12.3 All telephone calls must be confirmed by email to the following address: support@clyda.com. This confirmation must clearly indicate the Product references and the reasons that prompted the alert or the implementation of a withdrawal/recall procedure.
12.4 Any report must be accompanied by all elements that could demonstrate TIMEWAY's responsibility.
12.5 In view of TIMEWAY's right to control its brand image, the Client shall refrain from any communication, by any means and medium whatsoever, using the name, the brand(s) in TIMEWAY's portfolio and presenting TIMEWAY as responsible for the cause of the withdrawal / recall, unless TIMEWAY's responsibility has been demonstrated.
12.6 TIMEWAY will only cover the costs generated by withdrawal/recall operations if its liability is contradictorily and definitively established.
13. Intellectual Property
13.1 None of the orders placed by the Customer shall give him any right to the trademarks, logos, packaging, patents and other intellectual property rights of TIMEWAY or licensed to TIMEWAY.
13.2 In general, the Client undertakes not to alter the intellectual property rights of TIMEWAY or granted to TIMEWAY and not to make improper use of them which would discredit or devalue the Products in TIMEWAY's portfolio.
13.3 The Client undertakes not to cause any confusion in the minds of third parties between its products and the Products in TIMEWAY's portfolio.
13.4 The Client who becomes aware of an infringement of intellectual property rights held by TIMEWAY or granted to TIMEWAY must immediately inform TIMEWAY by any means.
14. LIMITED LIABILITY
14.1 Without prejudice to the specific provisions set out in these General Terms and Conditions and the public policy provisions applicable to consumers, no compensation or penalty of any kind may be claimed by the Client except in cases provided for by law.
14.2 Subject to mandatory legal provisions, only direct, personal damage actually suffered, demonstrated and assessed by the Client may give rise to compensation, provided that it is directly and exclusively due to a fault attributable to TIMEWAY.
14.3 In the event of legal action suffered by the Client for acts directly and exclusively attributable to TIMEWAY, TIMEWAY will only reimburse the damages which TIMEWAY is ordered to pay by a final court decision.
14.4 These stipulations apply subject to the mandatory provisions applicable to consumers.
15. General Information
15.1 Severability. Should one or more clauses of these General Terms and Conditions be deemed invalid or unenforceable, the remaining clauses shall remain in full force and effect between TIMEWAY and the Client. These General Terms and Conditions supersede and replace all prior agreements, understandings, and communications between the parties, whether oral or written, relating to these General Terms and Conditions.
15.2 Waiver. The fact that TIMEWAY does not invoke any of these General Terms and Conditions at any given time shall not be interpreted by the Client as a waiver by TIMEWAY of its right to invoke any of said conditions at a later date.
16. Protection of personal data
16.1 The personal data that may be requested by TIMEWAY from the Customer is essential for the proper processing of the order or for compliance with legal obligations.
16.2 The Client undertakes in this respect to communicate only fair and lawful information.
16.3 The personal data transmitted by the Client is processed by TIMEWAY, in its capacity as data controller, for the purpose of enabling the Client to purchase the Products.
16.4 To exercise his rights, the Customer can contact TIMEWAY at the email address support@clyda.com or by post to 78 rue Championnet, 75018 Paris.
16.5 For evidentiary purposes, data concerning the Client may be kept and archived confidentially by TIMEWAY, for a maximum period corresponding to legal obligations and applicable limitation periods.
16.6 The Client accepts and authorizes TIMEWAY to disclose to third parties any information concerning him/her, if such disclosure is reasonably necessary to comply with applicable laws and regulations and/or any judicial or administrative requisition or request.
17. Termination - Disputes - Jurisdiction
17.1 These General Terms and Conditions, as well as all purchase and sale transactions covered herein, shall be subject to French law.
17.2 If the Client fails to meet its obligations, TIMEWAY reserves the right to suspend execution of the order, under the conditions provided by law.
17.3 In the event of a dispute concerning the interpretation or performance of these terms and conditions that cannot be resolved amicably, the Client is informed that they may have recourse, free of charge, to a consumer mediator in accordance with the Consumer Code. If no amicable agreement or mediation is reached, the dispute may be brought before the competent courts in accordance with the rules of ordinary law.
18. Unique identifier number (from the AGEC Law (Art. R 541-10-9)): FR001120_05K5C2